PCI-PAL PLC

PCI-PAL PLC, based in Ipswich, tackles an awkward moment in a customer-service call: the customer needs to pay, but the agent should not need to see or hear the card details. Its software separates the payment information from the conversation.

With Agent Assist, a caller can enter card details using their phone keypad while the agent stays on the line. The system masks the sensitive signals and sends the payment information through the required payment process. Customers buy a cloud service, often through contact-centre and payment partners, rather than building their own card-data handling system.